At KaHappy, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at kahappy.com.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Name
- Email address
- Hashed password (we never store plaintext passwords)
- Subscription plan and billing information (processed by Stripe)
1.2 Agent & Content Data
When you use the Platform, we store:
- Agent configurations (name, description, type, personality settings, appearance preferences)
- Knowledge base content you provide
- Conversation logs between your agents and end users
- Usage metrics (message counts, session data, credit consumption)
1.3 Automatically Collected Data
We automatically collect certain technical information when you visit the Platform:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring URL
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Platform — run your agents, process conversations, and deliver our services
- Process payments — manage subscriptions, credit purchases, and billing through Stripe
- Improve our services — analyze usage patterns to improve features, performance, and user experience
- Communicate with you — send service-related notifications, security alerts, and support responses
- Enforce our terms — detect and prevent abuse, fraud, and violations of our Terms & Conditions
- Provide analytics — show you performance data about your agents and conversations
We do not sell your personal information to third parties. We do not use your knowledge base content or conversation data to train AI models.
3. Data Sharing
We may share your information with:
- Stripe — our payment processor, to handle subscriptions and purchases. Stripe's privacy policy governs their use of your payment data.
- AI Model Providers — conversation messages are sent to AI model providers to generate agent responses. These providers process data according to their own privacy policies and data processing agreements.
- Infrastructure Providers — we use cloud hosting services to run the Platform. Your data is stored on secure, encrypted servers.
- Legal Requirements — we may disclose information if required by law, court order, or governmental regulation.
4. Data Storage & Security
We implement industry-standard security measures to protect your data:
- Passwords are hashed using bcrypt with strong salt rounds
- All data transmission is encrypted via TLS/HTTPS
- Database access is restricted and monitored
- Regular security reviews and updates
While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. Specifically:
- Account data — retained until you delete your account
- Agent data and configurations — retained until you delete the agent or your account
- Conversation logs — retained for the duration of your subscription; you can delete individual sessions from the dashboard
- Billing records — retained as required by tax and financial regulations
After account deletion, we will remove your personal data within 30 days, except where retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data (subject to legal retention requirements)
- Portability — request your data in a structured, machine-readable format
- Restriction — request restriction of processing in certain circumstances
- Objection — object to processing of your data for specific purposes
To exercise any of these rights, please contact us at [email protected]. We will respond to valid requests within 30 days.
7. Cookies
We use essential cookies to maintain your session and authentication state. We do not use third-party advertising or tracking cookies. Session cookies are automatically deleted when you close your browser. Persistent cookies (such as authentication tokens) expire according to your session settings.
8. End User Data
When visitors interact with your published AI agents, we collect and store conversation data on your behalf. As the agent owner, you are the data controller for this data. You are responsible for:
- Informing your end users about the use of AI and data collection
- Obtaining any necessary consents from your end users
- Complying with applicable privacy laws regarding your end users' data
We act as a data processor for end user conversation data and process it solely to provide the Platform's services.
9. Children's Privacy
The Platform is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will take steps to delete it promptly.
10. International Data Transfers
Your data may be transferred to and stored in countries outside your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform. The "Last updated" date at the top of this page indicates when the policy was last revised.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Website: kahappy.com/help