AI Agents for Retail & E-commerce
Give every shopper an always-on assistant that tracks orders, recommends products, handles returns, and answers store questions instantly — so you sell more and support less. No coding required.
Common use cases
What your retail agent can do
Trained on your products, policies, and FAQs — ready to help shoppers from first click to checkout.
Order & Shipping Guidance
Answer the #1 question in retail — “How do I track my order?” Your agent explains where to find tracking links, delivery timelines, and shipping policies 24/7.
Example: “How can I track my order?” → The agent explains the steps to find the tracking link and expected delivery window.
Product Recommendations
Turn browsers into buyers. Your agent asks the right questions and suggests the perfect product based on your catalog and each shopper’s needs.
Example: "I need a gift for a coffee lover under $50." → The agent recommends 3 matching products with links.
Returns & Exchanges
Guide customers through your return and exchange policy step by step — no long email threads, no confusion, fewer support tickets.
Example: “The size doesn’t fit, can I exchange it?” → The agent explains the steps and what to prepare.
FAQ & Store Policies
Shipping fees, payment options, sizing guides, warranty — your agent answers routine questions instantly so your team can focus on real conversations.
Example: “Do you ship to Cebu, and how much is shipping?” → Answered in seconds, any time of day.
Product & Catalog Info
Answer questions about product details, sizes, colors, materials, and care instructions — straight from the catalog info you provide, any time of day.
Example: “Does the blue tumbler come in a large size?” → The agent answers from your product details in the knowledge base.
Checkout & Cart Help
Reduce abandoned carts by answering last-minute questions about promos, discount codes, and payment right at the moment of purchase.
Example: “Which payment methods do you accept?” → The agent answers instantly so shoppers can complete checkout with confidence.
Why KaHappy for retail
Designed to interact with your customers & visitors
A KaHappy agent handles your customer questions 24/7 so your team can focus on what grows the business.
Frequently asked questions
What is the best AI chatbot for e-commerce?
KaHappy lets online stores and retail businesses build a custom AI chatbot in minutes — no coding required. It answers product questions, assists with orders, handles return inquiries, and supports customers 24/7. Plans start at $15/month.
Can an AI chatbot help with order tracking?
Yes. A KaHappy AI agent can answer questions about order status, shipping policies, return processes, and more — based on the information in your knowledge base.
How do I add an AI chatbot to my Shopify store?
Create your agent on KaHappy, add your product info and policies to the knowledge base, then paste the embed code into your Shopify theme. In Shopify admin, go to Online Store → Themes → Edit code → theme.liquid and paste the script before </body>.